NOTE: This is a 10-minute read but provides step-by-step instructions that any medical practice looking to transition to telehealth should find useful. Business as usual has been upended by the COVID-19 pandemic. For instance, many medical practices are experiencing a dramatic increase in no-shows. Patients might confirm their appointments a […]

Transitioning Your Practice to Telehealth During COVID-19 pandemic


Healthcare facilities are facing an imposing challenge posed by the COVID-19 pandemic. Not only does it disrupt business, but it also puts the health of their staff and patients at risk. Rather than being paralyzed into inaction, our medical practice clients have found ways to use the tools at their […]

How Our Medical Practice Clients are Ensuring Patient and Staff ...


  3 providers, 3 mid-levels Client since mid-2015   North Dallas ENT is one of the busiest independently-run ENT facilities in the Dallas Fort-Worth Metroplex area. They improved their efficiency and increased their online reputation by using Simple Interact’s Appointment Reminders, Patient Feedback & Online Reviews, and HIPAA Compliant Online […]

Case Study: Centricity client improves online reputation and front office ...



Since patient no-shows can be a huge drain on both time and revenue, it is pretty much “business 101” that practices must do their best to keep no-shows to a minimum. Lots of strategies and solutions have been employed over the years, but to remain effective, practices must keep up with changing patient behaviors. […]

Why Email and Text reminders are more effective than phone ...


One of our clients was spending $3000 per month for “paid search” i.e. using Google adwords to drive traffic to their website or call center. A marketing agency had convinced them that this patient acquisition channel will pay for itself many times over. But once they started acquiring patients via unpaid “organic […]

Is your patient acquisition channel (ex: pay-per-click marketing) cost-effective?