A survey is sent via Text or Email after every patient encounter.
Negative comments are captured and handled privately in real time.
Happy patients leave reviews on sites like Google, Yelp, and Healthgrades.
...This has had a tremendous impact on our inbound calls for appointments!Dr. T - Dermatologist
Please accept this as my letter of Recommendation for Simple Interact as a Patient Engagement platform that we have been using since January 2014. We couldn't be happier with the solution, and we continue to be impressed with the social media results that it drives. Thank you Simple Interact!
I have listed some of the unique features of the Simple Interact solution that have made an impact at our practice:
- #1 - Can't stress this enough - The system has "gently" encouraged our happy patients to leave public reviews of their experience. This has had a tremendous impact on our inbound calls for appointments!
- The tablet based system has an excellent user interface that has streamlined our check-in process and it's added a modern, sophisticated touch.
- The company has bent over backwards to accommodate our needs. We can't say enough great things about their commitment to their product.
- The analytics provide great insight into daily/weekly patient experience. It's become an invaluable tool for us at Sonoma Skin Works.
- We have also been able to identify patients that have had sub-par experiences through the internal survey system, and respond to them directly to circumvent a negative public review.
Dr. T - Dermatologist
...They are helping us accumulate positive online reviews from our satisfied patients...Dr. V - Psychiatrist
Please accept this as my Letter of Recommendation for Simple Interact, a “Patient Relationship Management” solution we have been using for several months. I am very pleased with the results, and feel strongly that your practice would also benefit by using this product.
Here are some of the benefits I would like to highlight:
- Their tablet based electronic check-in process is very sleek and intuitive. It enhances our patient’s perception of us as an exclusive practice. Having been in practice for 35 years, patients compliment me for "staying with the time".
- They have digitized PHQ9 and ADHD forms which makes it easy for us to track depression levels across multiple visits. Before my patient is seen I am aware of their condition. This will make it easier for me to evaluate patient's progress over course of time.
- Their survey process allows us to identify dissatisfied patients and address underlying concerns before they post negative comments online or take their business elsewhere. This has clearly helped me identify any short comings of the practice.
- They are helping us accumulate positive online reviews from our satisfied patients on HealthGrades, Google+, Yelp, and Vitals every month. This helps us attract more new patients.
- Their product is cloud based, and adds no overhead to our existing processes or infrastructure.
- Their team is always available, and very responsive. They make biweekly product enhancements on the cloud, with no disruptions to us. They listen keenly to my feedback and use it to improve the product.
Dr. V - Psychiatrist
We would love to share our expertise in
online reputation management.
Call us for a free reputation analysis or if you just have questions.
844-255-7467 Ext 1